Legal
Privacy Policy
Providence Pool Care LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you visit our website at providencepoolcare.com (the "Site") or use our services (the "Services").
By using the Site or our Services, you agree to the collection and use of information in accordance with this Policy.
1. Information We Collect
Information you provide to us. We collect information you voluntarily give us, such as when you request a quote, schedule service, fill out a contact form, or communicate with us. This may include your name, mailing and service address, email address, phone number, and details about your pool or spa. If you make payments, payment information may be collected and processed by a third-party payment processor; we do not store full payment card numbers ourselves.
Information collected automatically. When you visit the Site, we may automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and the dates and times of your visits. This may be collected through cookies and similar technologies.
Cookies. Our Site may use cookies and similar tracking technologies to operate and improve the Site. You can set your browser to refuse cookies, though some parts of the Site may not function properly as a result.
2. How We Use Your Information
We use the information we collect to:
- Provide, schedule, and manage our Services;
- Respond to inquiries, quotes, and service requests;
- Process payments and send invoices;
- Communicate with you about appointments, service updates, and account matters;
- Improve our Site, Services, and customer experience;
- Send you marketing or promotional communications, where permitted (you may opt out at any time);
- Comply with legal obligations and enforce our agreements.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers who perform functions on our behalf, such as payment processing, scheduling software, email delivery, and website hosting;
- Professional advisors such as accountants, insurers, and attorneys, where necessary;
- Legal and regulatory authorities, where required by law or to protect our rights, property, or safety, or those of others;
- In connection with a business transaction, such as a merger, acquisition, or sale of assets.
Text messaging and mobile data. We do not sell, rent, or share your mobile phone number or your SMS/text-messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Information you provide when opting in to text messages is used only to send the messages and provide the services you requested. See our Terms and Conditions for our full text messaging terms.
4. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
5. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices and Rights
You may:
- Opt out of marketing communications by following the unsubscribe instructions in our emails, replying STOP to text messages, or by contacting us directly;
- Request access, correction, or deletion of your personal information, subject to applicable law;
- Disable cookies through your browser settings.
To exercise any of these choices, contact us using the details below. We will respond within a reasonable time and as required by applicable law.
7. Children's Privacy
The Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted to the Site with an updated "Last updated" date. We encourage you to review this Policy periodically.
10. Contact Us
If you have questions or requests regarding this Privacy Policy or your personal information, please contact us:
Providence Pool Care LLC
1525 S Higley Rd Ste 104
Gilbert, Arizona 85296
Email: info@providencepoolcare.com
Phone: (520) 800-8220